Monday, April 4, 2011

Many small companies—mostly home businesses

Many small companies—mostly home businesses—hire a bookkeeping service to do auditing tasks for them. The business pays the bookkeeper and if the service is satisfactory, repeat business may be expected. Another common example is the manufacturing industry, MBT Changa Cork,particularly in electronics and apparel. Famous brands do not actually manufacture their own products. What they do is they just come up with their quality standards and specifications. Other companies manufacture these products for them and label these as the brand’s own name.One metric that a scorecard for outsourcing should contain is customer satisfaction.

This will measure how customers are satisfied with the product and this will also show how committed the Business Process Outsourcing company is. Commonly referred to as CSAT, this metric is very crucial since the numbers shown will dictate how customers perceive the product MBT Salama, and the brand. It is needless to say that once a customer is dissatisfied, he is not likely to do repeat business. Although it may be said that CSAT is subjective because customers have their own idea of what is good and what is not, there are certainly ways to combat this and improve performance.Another metric that should be included in the outsourcing scorecard is the quality of the output.

All companies have their own set of pre-defined basis of quality, and all of them have their own processes for quality check. Due to the stringent needs for quality, several processes have evolved like Six Sigma which has tow sub-divisions—DMAIC and DMADV. This is an acronym of Define, Measure, Analyze, Improve, and Control. The other one is Define, Measure, Analyze, Design, and Verify. Certainly, there will always be new ways to improve quality since this is a benchmarking process that will never end. As technology and development improves, expectations will also be MBT Habari, different. As such, quality is also expected to improve.

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