Tuesday, April 12, 2011

It is an accepted logic that how a single employee performs

It is an accepted logic that how a single employee performs in any department has something to do with how a project will work out. For example, people in human resources who do not meet their deadline in producing manpower for operations will significantly impact business. Although in the eyes of many, human resources department employees may seem less visible on the production floor, they are actually the ones who measure the MBT Habari, skill set of every employee who will go live on the production area.The first thing to keep in mind when it comes to project run KPI is target. What is the desired result? In many projects, quality of the output is the top metric measured. When the quality is identified, every output from a certain process is measured against a standard reference. In industries where the output is not tangible, the quality measured is how the customer service experience is executed. This applies mostly in the customer service industry through business process outsourcing and fast food chains. For tangible goods, the physical characteristics and durability of the product are tested.The next KPI that should never be forgotten is customer satisfaction. People have the misconception that customer satisfaction is only applicable to end users or consumers. This is actually incorrect. All people who have involvement in a process are customers. Every stakeholder is customer. In the example given above, the customer is the operations department. The output is the yield percentage and efficiency of employees passed on by the MBT Ema Sandals,human resources department. If the employees hired do not have the skill set required to do the project, then the human resources did not do their job and operations department is not at all satisfied.

No comments:

Post a Comment